Merchant stories
Built for merchants. Proven in the real world.
From single-outlet cafés to multi-location F&B groups — what Loopbase looks like in practice.
2.4×
member spend vs non-members
73%
average Wallet pass adoption
38%
average repeat visit rate increase
< 15 min
average time to go live
We went from paper stamp cards to a real loyalty system in an afternoon.
A single-outlet café in Tanjong Pagar set up a stamp program, connected it to their PineLabs terminal, and launched Apple Wallet passes before closing time. Within 30 days, 180 members had joined — and their Tuesday morning numbers improved measurably.
180 members in 30 days
Know finally told us which outlets were actually retaining customers.
A 4-outlet bubble tea brand used Loopbase Know to compare customer segments across locations. One outlet had a disproportionate share of At Risk customers — a staffing issue they'd never have caught from POS data alone.
4 locations, 1 dashboard
Our Champions spend 3× more than our average customer. We just didn't know who they were.
A fashion boutique in Orchard identified their Champion segment for the first time using Loopbase. They ran a targeted private-preview campaign to 34 customers — and generated $4,200 in a single weekend event.
$4,200 from 34 customers
We recovered 40% of our At Risk customers with one campaign.
A yoga studio used Loopbase Act to identify members who hadn't visited in 21 days. A Wallet push with a double-points offer went out to 67 customers. 28 returned within the week.
28 returns from 1 campaign
We finally know our real cost of customer acquisition.
A neighbourhood restaurant group used Loopbase Grow's revenue attribution to calculate what a loyal member is worth over 12 months — and realised they were under-investing in retention relative to paid ads.
4.1× ROI on retention vs acquisition spend
Set up on a Tuesday. First 50 members by Friday.
A skincare retailer in Bugis connected Loopbase to their PineLabs terminal in under an hour. They added a QR code to their counter, shared the Wallet pass link on their Instagram, and hit 50 members in three days.
50 members in 72 hours
“Most loyalty software is built for enterprise teams with integration budgets. Loopbase is the first one I've seen that actually works for a merchant who just wants to know if their customers are coming back.”
F&B merchant, Singapore
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